Job Description

Company Description

About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We develop products and solutions that help advance various industries by providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, promote sustainability, circularity, and transparency, and better connect brands and consumers. Our offerings include labeling and functional materials, RFID inlays and tags, software applications linking physical and digital assets, and enhanced branded packaging that improves customer experience. Serving industries worldwideaEUR"such as home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotiveaEUR"we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at Avery Dennison is an equal opportunity employer. Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via .

Manage accounts in terms of order processing, follow-up, pricing integrity, on-time deliveries, and complete order fulfillment. Provide telephone customer service regarding the company's services and products. Identify customer needs and determine appropriate actions. Promote and sell the company's products or services. Investigate and resolve complaints. Use a computer system to track questions, answers, and order statuses. Evaluate and resolve customer complaints professionally and tactfully. Negotiate customer product/billing complaints, offering discounts, authorizing returns, requesting product testing, and approving replacements. Authorize credit memos/refunds within policy and procedures. Implement account service strategies. Act as principal liaison with marketing and sales for assigned customers. Implement marketing programs for assigned accounts. Support all aspects of customer service, including price quotes, technical recommendations, and sample coordination. Initiate and implement initiatives to improve customer service and responsiveness. Coordinate with Logistics and Operations on capacity planning and scheduling. Champion customer needs and follow up on inquiries. Provide order management support, including order entry, expediting, and shipment information. Proactively communicate supply chain issues and suggest alternatives. Attend technical training seminars. Back up team members when necessary. Partner with Inside Sales to help achieve sales goals. Qualifications

Experience working with the printing industry is preferred. Degree or equivalent diploma required. 2-3 years of customer service or related experience is a plus. Good written, verbal, and telephone communication skills. Strong data entry and organizational skills; detail-oriented with good follow-up skills. Ability to manage multiple priorities effectively. Understanding of applicable computer systems such as Microsoft Office and Google Suite. Additional Information #J-18808-Ljbffr