Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are currently looking to recruit a Customer Service Representative to join our Contract Logistics division based in Dubai. You will ensure on a day-to-day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations

What you will do

• Manage inbound and outbound system functionality
• Manage inbound and outbound documentation
• Manage reporting such as warehouse stats, last mile delivery reports, sales space capacity, inventory stats and data analysis
• Manage all the customer inquiries
• Manage Inventory control \xe2\x80\x93 PI counts & subsequent system transaction, Nil pick checks & quarantine products

Required skills to be successful

• 2-years\xe2\x80\x99 experience in Customer Service preferably in a Logistics, supply chain or warehousing industry
• Strong communications skills
• Knowledge of warehouse management system
• Experience with Inbound and Outbound documentation

About the team
The role will report to the Customer Service Supervisor, and you will be working in a busy environment wherein you will be dealing directly with internal and external customers on a daily basis.
What equips you for the role
The ideal candidate will possess a bachelor\xe2\x80\x99s degree and at least 3 - 5 years\xe2\x80\x99 experience in Customer Service preferably in a Logistics, Supply Chain and warehousing industry. You must have an effective communication and strong interpersonal skills, with excellent planning capacity and ability to solve problems quickly. Knowledge in warehouse management system is a definite advantage!
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.