Description

Customer Service Representative | AL Futtaim Logistics | Jebel Ali

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 149841

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A\xe2\x80\x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations

What you will do:

Achieve defined Key Performance Indicator Targets

Inbound and Outbound system functionality

Inbound and Outbound documentation

Reporting - warehouse stats, last mile delivery reports, sales space capacity, inventory stats and data analysis

Managing all the customer inquiries

Inventory control - PI counts and subsequent system transaction, Nil pick checks and quarantine products

Required Skills to be successful:

1.- Customer centric

2.- Good Communication skills

3.- Timely Resolution

4.- Proficient in Microsoft Office

About the Team:

Reporting to the Warehouse Manager and the purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations.

What equips you for the role:

Bachelor\'s degree

1-year experience in similar role

Proficient in Microsoft Office (Excel a must)

Good analytical skills

Experience with Warehouse Management System

Knowledge of customs documentation process

REF TB

We\'re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click \xe2\x80\x9capply\xe2\x80\x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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