Respond to customer inquiries via phone, email, or chat.
Resolve customer complaints efficiently and professionally.
Process orders, returns, and account updates.
Maintain accurate customer records.
Collaborate with team members to improve customer satisfaction.
Qualifications:
High school diploma or equivalent.
Strong communication and problem-solving skills.
Ability to remain calm under pressure.
Computer literacy and ability to use CRM tools.
* Prior customer service experience preferred.
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