Job Description

Customer Service Representative - Al Futtaim Group Real Estate - Dubai, UAE
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Customer Support-Client Care
Salary: 6000-8000 AED (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Greet customers professionally and maintain a welcoming front-office environment
Handle inquiries, complaints, and service requests efficiently
Inspect vehicles with customers during pickup and return
Resolve issues promptly to maintain a high satisfaction level
Support loyalty program enrollment and promote brand offers
Process rental transactions including check-ins, check-outs, and returns
Verify customer documents and ensure compliance with rental policies
Prepare accurate invoices and process additional charges
Keep records updated in the rental management system
Follow up on reservations, no-shows, and late returns
Upsell insurance, upgrades, and value-added services to increase revenue
Promote brand campaigns and offers
Coordinate with operations and fleet teams for vehicle availability
Maintain a clean and organized customer service area
Ideal Profile
University graduate
Minimum 2 years of experience in customer service
Basic understanding of the car rental industry
Strong communication and interpersonal skills
Commercial acumen and proactive approach
Fluent English; Arabic or other languages are beneficial
Skills Set
Customer handling
Upselling and sales
Problem solving
Record management
Front-office operations
Communication
Teamwork
About the Company
Al-Futtaim Group Real Estate (AFGRE) is the property development arm of Al-Futtaim Group, managing a leading portfolio across the MENA region. The division delivers high-quality residential, commercial, retail, and mixed-use developments, shaping communities and driving long-term economic growth for over 40 years.
Job Title Customer Service Representative - Al Futtaim Group Real Estate - Dubai, UAE
Customer Service Representative - Al Futtaim Group Real Estate - Dubai, UAE
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Customer Support-Client Care
Salary: 6000-8000 AED (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Greet customers professionally and maintain a welcoming front-office environment
Handle inquiries, complaints, and service requests efficiently
Inspect vehicles with customers during pickup and return
Resolve issues promptly to maintain a high satisfaction level
Support loyalty program enrollment and promote brand offers
Process rental transactions including check-ins, check-outs, and returns
Verify customer documents and ensure compliance with rental policies
Prepare accurate invoices and process additional charges
Keep records updated in the rental management system
Follow up on reservations, no-shows, and late returns
Upsell insurance, upgrades, and value-added services to increase revenue
Promote brand campaigns and offers
Coordinate with operations and fleet teams for vehicle availability
Maintain a clean and organized customer service area
Ideal Profile
University graduate
Minimum 2 years of experience in customer service
Basic understanding of the car rental industry
Strong communication and interpersonal skills
Commercial acumen and proactive approach
Fluent English; Arabic or other languages are beneficial
Skills Set
Customer handling
Upselling and sales
Problem solving
Record management
Front-office operations
Communication
Teamwork
About the Company
Al-Futtaim Group Real Estate (AFGRE) is the property development arm of Al-Futtaim Group, managing a leading portfolio across the MENA region. The division delivers high-quality residential, commercial, retail, and mixed-use developments, shaping communities and driving long-term economic growth for over 40 years.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required