Job Description

Job Summary:

As a

Customer Service Representative

, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a smooth and professional customer experience. Candidates with experience in

logistics or freight forwarding

are highly preferred.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner Manage daily customer interactions with accuracy, empathy, and efficiency Conduct

cold calling

to identify and engage potential clients Handle

voice process

activities including outbound and inbound calls Maintain accurate records of customer interactions, transactions, and follow-up activities Coordinate with internal teams (sales, operations, documentation) to resolve customer issues Build long-term relationships with clients by providing proactive support and updates Meet or exceed performance KPIs and service quality standards

Requirements:

Proven experience in

Customer Service

, preferably in the

logistics, freight forwarding, or supply chain

industry Strong communication skills in English (spoken and written); additional languages are a plus Experience with

cold calling

and

voice process

operations is essential Ability to handle challenging situations and resolve issues effectively Excellent organizational and time-management skills Proficient in MS Office and customer support software (e.g., CRM systems) Flexible, customer-focused, and a strong team player

Additional Information:

Candidates must be available for

virtual interviews

Immediate joiners are preferred

To Apply:

Send your updated CV to WhatsApp number : +971506500283

Job Type: Full-time

Pay: From AED3,690.00 per month

Application Deadline: 02/06/2025