Job Description

We're Hiring: Part-Time Customer Service Representative at Sitters Company in Abu Dhabi

Sitters Company, a leading provider of exceptional services in Abu Dhabi, is seeking a dedicated

Customer Service Representative

to join our team. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Job Title:

Part-Time Customer Service Representative

Location:

Abu Dhabi, UAE

Salary:

AED 2000 + Benefits

Working Hours:

full time

Key Responsibilities:

Customer Support:

Serve as the first point of contact for customer inquiries, providing information about services, policies, and procedures through phone, email, and live chat.

Issue Resolution:

Handle customer complaints, concerns, and service-related issues promptly, ensuring a positive experience and high levels of customer satisfaction.

Booking & Scheduling:

Assist customers with booking, rescheduling, and cancellations of services, ensuring accurate and timely service delivery.

Client Communication:

Maintain clear and professional communication with clients, addressing their needs and concerns in a courteous manner.

Customer Relationship Management:

Build and nurture long-term customer relationships through effective communication and personalized service.

Data Management:

Accurately update customer records, track service requests, and follow up on pending issues to ensure resolution.

Feedback Collection:

Gather feedback from customers and provide insights for process improvements to enhance the overall customer experience.
Requirements:

Experience:

Minimum 5 years of experience in a customer service role, preferably within a similar industry (service-based).

Language Skills:

Proficient in English (both written and spoken). Knowledge of additional languages is a plus.

Skills:

Exceptional communication skills, problem-solving ability, and a strong attention to detail. Proficiency in MS Office and CRM systems.

Professionalism:

Strong interpersonal skills with the ability to remain calm and composed under pressure. Must be well-groomed and maintain a professional appearance.

Age Range:

23 to 38 years.

Documentation:

Valid passport and visa with a minimum of 7 months validity.

Positive Attitude:

A customer-centric approach with a proactive attitude to resolving issues and ensuring client satisfaction.
Benefits:

Competitive salary and performance-based bonuses. Professional growth opportunities. Supportive and collaborative work environment. Health and wellness benefits.
If you are a dedicated, customer-oriented individual looking for a dynamic role with growth opportunities, we encourage you to apply.

How to Apply:

Please send your updated CV to

info@sitters.ae

with the subject line:

Customer Service Representative Application

.

Job Types: Full-time, Part-time

Pay: AED2,500.00 - AED4,000.00 per month