Job Description

Key Responsibilities:

Customer Support Assistance

- Support the customer service team in managing inquiries, complaints, and service requests, ensuring timely and professional responses to enhance customer satisfaction.

Order Processing & Coordination

- Assist in processing transport bookings, order confirmations, and coordinating logistics with internal teams to ensure accuracy and efficiency.

Billing & Invoicing Support

- Help with invoice preparation, payment follow-ups, and basic financial reconciliation to facilitate smooth transactions.

Document Management

- Maintain and update critical logistics and administrative documents, including contracts, agreements, shipment records, and compliance paperwork.

Service Quality Monitoring

- Track key performance indicators (KPIs) such as response time, issue resolution efficiency, and customer feedback to maintain high service standards.

Interdepartmental Coordination

- Act as a liaison between customer service, logistics, and operations teams to ensure smooth communication and alignment of delivery schedules with customer expectations.

Issue Escalation Support

- Assist in managing escalations, service disruptions, and customer disputes by coordinating with relevant departments for resolution.

Reporting & Documentation

- Prepare and maintain periodic reports on customer service activities, complaint trends, and administrative workflows for analysis and improvement.

Compliance & Policy Adherence

- Ensure all customer service and administrative procedures comply with company policies, transportation regulations, and industry standards.

Qualifications & Skills:

Bachelor's degree in Business Administration, Logistics, or a related field preferred. Minimum 2-4 years of experience in customer service and administrative roles, preferably within the logistics or transportation industry. Familiarity with logistics operations, order processing, and invoicing procedures. Proficiency in transport management systems (TMS), customer relationship management (CRM) tools, and MS Office Suite. Strong organizational, communication, and problem-solving skills. Ability to multitask, work under pressure, and collaborate effectively with different teams.
Job Types: Full-time, Permanent

Experience:

* Customer Service: 2 years (Preferred)