Job Description

Please note:

If you are shortlisted, we will contact you via HR email or Telegram

Kindly add us on

Telegram

(ID:

lynnnhr

) with your email and

your name and position

if you want to apply for the further process.

Key Responsibilities:

Respond to customer inquiries promptly and accurately through chat platforms Handle complaints professionally, escalate unresolved issues, and ensure proper documentation Provide accurate information regarding ongoing promotions, benefits, and platform procedures Monitor, follow up, and ensure resolution of customer requests Use backend and frontend systems to assist customers Communicate system-related issues to the team lead quickly Collaborate internally with relevant departments such as finance or tech support Adhere to customer service policies and data protection standards Prioritize multiple chats and manage time effectively during high-volume periods Participate in ongoing training and development to improve service quality

Requirements:

Able to communicate and write in English

Able to work 12-hour shifts with 2-hour break, 6 days a week

(including weekends or holidays if scheduled) Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus Ability to handle multiple chats simultaneously in a fast-paced environment Must have own laptop or desktop with a stable internet connection Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

Competitive salary (based on experience and position level) Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7 Paid leave up to 14 days Allowances Attractive overtime pay Fully remote work Performance review twice a year Opportunities for training and career growth Fast-paced, supportive work environment
Lo?i hinh cong vi?c: Toan th?i gian

M?c l??ng: E20.000,00 - E30.000,00 m?t thang