Job Description

Customer Service & Operations Officer (Arabic Speaker, Female only )

Company:

I English Institute

About Us:

I English Institute is a leading provider of English and language training programs across the UAE. We are dedicated to delivering high-quality education and excellent customer support. We are looking for a proactive and detail-oriented

Customer Service & Operations Officer

to join our team and ensure smooth day-to-day operations while supporting students and staff.

:

The Customer Service & Operations Officer will be responsible for managing front-desk operations, supporting students with inquiries, coordinating schedules, and ensuring smooth administrative processes. The ideal candidate should be fluent in Arabic and English, with excellent organizational and communication skills.

Responsibilities:

Greet and assist students, parents, and visitors in a professional manner Handle phone calls, emails, and WhatsApp inquiries Provide accurate information about courses, schedules, and policies Coordinate class schedules, attendance, and teacher assignments Manage student registrations, payments, and documentation Support HR and operations in day-to-day administrative tasks Assist with event coordination and student engagement activities Ensure smooth communication between management, teachers, and students Handle complaints and resolve issues in a professional manner

Requirements:

Fluent in Arabic and English (spoken and written)

Previous experience in

customer service, operations, or administration

(minimum 1 year preferred) Strong communication and interpersonal skills Proficiency in MS Office (Google sheet , Word, Excel, Outlook) Ability to multitask and work under pressure Professional, organized, and detail-oriented Positive attitude and problem-solving skills

What We Offer:

Competitive salary package (based on experience) Multicultural and professional work environment Career growth and development opportunities Training and support to enhance skills
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

are you Fluent in Arabic and English (spoken and written)
Experience:

* Google sheet and MS, office : 1 year (Required)