Customer Service Officer - Mall Operations & Guest Experience
Majid Al Futtaim Properties is looking for a Customer Service Officer to support the daily execution of customer service operations within one of its flagship malls under the Asset Management Business Unit. Based in Dubai, this role ensures top-tier customer satisfaction and smooth front-desk functioning while promoting mall services and offerings.
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
What Does a Customer Service Officer Do?
The Customer Service Officer is the first point of contact for mall visitors, providing information, resolving queries, and delivering a memorable guest experience. The role supports customer engagement programs, handles service desks, and ensures service quality aligns with Majid Al Futtaim's brand standards.
What Are the Key Responsibilities?
- Maintain strong knowledge of mall facilities, store locations, promotions, and events
- Assist customers at the information desk by providing directions and helpful support
- Respond to customer inquiries by phone and in-person professionally and promptly
- Resolve customer complaints and concerns following service protocols and SLAs
- Support the implementation of mall-specific programs, including Gift Card initiatives
- Ensure proper handling of payments and adherence to customer service policies
- Work under the guidance of the Customer Service Supervisor and Team Leader
- Contribute to the improvement of service delivery through active participation
What Skills Are Needed for a Customer Service Role in Dubai?
Education:
- High school diploma or equivalent is required
Experience:
- Minimum of 2 years in a customer service role within shopping centers, luxury hotels, or hospitality environments in the GCC or abroad
Skills:
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and a customer-first attitude
- Ability to work under pressure and manage high visitor volumes
- Knowledge of mall operations, front desk systems, and service delivery practices
- Fluency in English; additional language skills such as Arabic are a plus
What Benefits Come with This Position?
- Be the face of one of the region's most iconic retail and leisure destinations
- Gain valuable experience in guest services and mall operations
- Join a supportive, fast-paced work environment with room for growth
- Work alongside a team of over 50,000 professionals committed to excellence
- Competitive compensation and long-term career development
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. From retail to real estate and entertainment, the Group is known for creating unforgettable moments for over 600 million customers annually.
With over 43,000 employees and US$18 billion in assets, Majid Al Futtaim operates 29 shopping malls, 7 hotels, and 4 mixed-use communities, driving innovation and customer satisfaction across every touchpoint.
Job Title Customer Service Officer - Mall Operations and Guest Experience
Customer Service Officer - Mall Operations & Guest Experience
Majid Al Futtaim Properties is looking for a Customer Service Officer to support the daily execution of customer service operations within one of its flagship malls under the Asset Management Business Unit. Based in Dubai, this role ensures top-tier customer satisfaction and smooth front-desk functioning while promoting mall services and offerings.
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
What Does a Customer Service Officer Do?
The Customer Service Officer is the first point of contact for mall visitors, providing information, resolving queries, and delivering a memorable guest experience. The role supports customer engagement programs, handles service desks, and ensures service quality aligns with Majid Al Futtaim's brand standards.
What Are the Key Responsibilities?
- Maintain strong knowledge of mall facilities, store locations, promotions, and events
- Assist customers at the information desk by providing directions and helpful support
- Respond to customer inquiries by phone and in-person professionally and promptly
- Resolve customer complaints and concerns following service protocols and SLAs
- Support the implementation of mall-specific programs, including Gift Card initiatives
- Ensure proper handling of payments and adherence to customer service policies
- Work under the guidance of the Customer Service Supervisor and Team Leader
- Contribute to the improvement of service delivery through active participation
What Skills Are Needed for a Customer Service Role in Dubai?
Education:
- High school diploma or equivalent is required
Experience:
- Minimum of 2 years in a customer service role within shopping centers, luxury hotels, or hospitality environments in the GCC or abroad
Skills:
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and a customer-first attitude
- Ability to work under pressure and manage high visitor volumes
- Knowledge of mall operations, front desk systems, and service delivery practices
- Fluency in English; additional language skills such as Arabic are a plus
What Benefits Come with This Position?
- Be the face of one of the region's most iconic retail and leisure destinations
- Gain valuable experience in guest services and mall operations
- Join a supportive, fast-paced work environment with room for growth
- Work alongside a team of over 50,000 professionals committed to excellence
- Competitive compensation and long-term career development
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. From retail to real estate and entertainment, the Group is known for creating unforgettable moments for over 600 million customers annually.
With over 43,000 employees and US$18 billion in assets, Majid Al Futtaim operates 29 shopping malls, 7 hotels, and 4 mixed-use communities, driving innovation and customer satisfaction across every touchpoint.
Post Details
Job Start Date
Salary from 4278.00
Salary to 6216.00
Number of Vacancies 1
Location -
Location City Dubai, United Arab Emirates
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location