Job Description

Customer Service Coordinator - Mall Operations
Position Overview
Majid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company's premium retail standards and service philosophy.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Main Responsibilities

• Ensure smooth operations of the mall's customer service information desk, providing accurate information and courteous assistance to all visitors
• Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
• Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
• Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
• Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
• Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity

Candidate Requirements

• Minimum of high school diploma or equivalent qualification
• At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
• Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
• Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
• Well-groomed, professional appearance and commitment to delivering world-class service standards

Perks and Benefits

• Be part of a collaborative workplace with a vibrant culture and inclusive values
• Work for one of the region's most trusted names in lifestyle destinations and property development
• Opportunities for professional development and upskilling within a large, diversified group
• Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision

About the Company
Majid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you'll play a critical role in shaping a positive, lasting impression of our world-class destinations.
Job Title Customer Service Coordinator - Mall Operations
Customer Service Coordinator - Mall Operations
Position Overview
Majid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company's premium retail standards and service philosophy.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Main Responsibilities

• Ensure smooth operations of the mall's customer service information desk, providing accurate information and courteous assistance to all visitors
• Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
• Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
• Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
• Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
• Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity

Candidate Requirements

• Minimum of high school diploma or equivalent qualification
• At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
• Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
• Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
• Well-groomed, professional appearance and commitment to delivering world-class service standards

Perks and Benefits

• Be part of a collaborative workplace with a vibrant culture and inclusive values
• Work for one of the region's most trusted names in lifestyle destinations and property development
• Opportunities for professional development and upskilling within a large, diversified group
• Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision

About the Company
Majid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you'll play a critical role in shaping a positive, lasting impression of our world-class destinations.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location