Job Description

We are looking for a proactive and organized

Customer Support & Office Manager

to join

IFL Watches

. This role is integral to our operations and involves a mix of

customer interaction, office management, and order fulfillment

. If you are detail-oriented, customer-focused, and thrive in a dynamic environment, we'd love to hear from you!

Key Responsibilities

Customer Communication

Respond to customer inquiries via email, phone, WhatsApp, DMs, and social media comments. Handle customer queries regarding orders, returns, warranty, and general product questions professionally and efficiently. Provide timely updates to customers regarding order statuses, preorders, and any delays.

Office Coordination

Oversee and manage daily office operations. Maintain office supplies and ensure smooth workflow. Address administrative tasks, documentation, and reporting needs.

Order Fulfillment

Assist with packing and shipping orders, ensuring accuracy and timeliness. Coordinate with logistics partners to resolve shipping or delivery issues. Maintain records of orders, returns, and shipments.

Social Media Engagement

Monitor and engage with comments, messages, and reviews across social media platforms. Escalate critical customer feedback or urgent issues to relevant team members.

Problem Solving & Process Improvement

Proactively identify areas to improve communication and workflows. Suggest and implement solutions to enhance customer experience and operational efficiency. Support product launches, custom projects, and special campaigns with coordination tasks.

Skills & Qualifications

Experience:

Minimum 2 years in customer support, office coordination, or related fields.

Communication:

Excellent verbal and written communication in English (Arabic is a plus; additional languages are welcome).

Tech Savvy:

Proficient with email systems, social media platforms, Shopify (or similar), and office tools (Google Workspace / Microsoft Office).

Organized:

Strong multitasking skills, detail-oriented, and able to prioritize in a fast-paced environment.

Customer-Focused:

Passion for delivering exceptional customer service.

Problem-Solver:

Ability to think critically and resolve issues independently or escalate when necessary.

What We Offer

Full-time role based in

Dubai Marina

. Competitive salary with room for growth. A dynamic, luxury-brand environment with international clientele. Opportunity to contribute directly to the success and reputation of the brand.
Job Type: Full-time

Experience:

Customer Service: 2 years (Required)
Language:

* fluent english (Required)