Job Description

The Customer Service & Logistics Manager plays a pivotal role in ensuring that the operations of a recruitment and employee placement agency run smoothly and efficiently. This position is responsible for overseeing the logistics of recruitment processes, ensuring that candidates are matched with the right job opportunities while maintaining high standards of customer service. The ideal candidate will have a strong background in logistics management, customer service, and recruitment processes, enabling them to enhance the overall experience for both clients and candidates.
Responsibilities: * Oversee and manage the logistics of recruitment processes, ensuring timely and efficient candidate placements.

• Develop and implement customer service strategies to enhance client satisfaction and candidate experience.
• Coordinate with various departments to ensure seamless communication and collaboration throughout the recruitment process.
• Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.
• Train and mentor team members on best practices in customer service and logistics management.
• Resolve customer complaints and issues promptly, ensuring a positive resolution for all parties involved.
• Maintain relationships with clients to understand their staffing needs and provide tailored recruitment solutions.
• Prepare and present reports on logistics and customer service performance to senior management.
• Stay updated on industry trends and best practices in recruitment and logistics management.
• Ensure compliance with all relevant regulations and company policies.

Preferred Candidate: * Proven experience in customer service and logistics management.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Proficient in using recruitment software and logistics management tools.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to adapt to changing environments and priorities.
• Knowledge of the recruitment industry and labor market trends.

Skills Required