Customer Service Manager
Dubai, DU, AE, United Arab Emirates
Job Description
Job Category:
AdminJob Type:
Full TimeJob Location:
DubaiDuties & Responsibilities
Lead and supervise the customer service team to ensure high-quality support. Develop and implement customer service policies and procedures. Monitor customer interactions and feedback to improve service standards. Resolve escalated customer complaints and complex issues promptly. Train and mentor staff to enhance product knowledge and communication skills. Collaborate with other departments to address customer needs effectively. Analyze customer service metrics and prepare performance reports. Drive initiatives to improve customer satisfaction and loyalty. Manage staffing schedules to ensure adequate coverage during peak times.
Job Profile
Bachelor's degree in Business Administration, Marketing, or related field. Minimum 3 years experience in customer service management or similar roles. Strong leadership and conflict resolution skills. Excellent verbal and written communication abilities. Proficient with CRM software and customer support tools. * Ability to work under pressure and maintain a positive attitude.
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Job Detail
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Job IdJD1878960
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned