Job Description

Job Summary:

The Customer Service & Listings Agent plays a key role in supporting clients and internal real estate agents by handling inquiries, managing property listings, and ensuring a seamless customer experience. This role combines excellent customer service skills with strong attention to detail for managing property data across multiple platforms.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and online channels regarding property availability, viewing schedules, or general inquiries. Provide accurate information about real estate services, listings, and procedures. Assist clients in scheduling property viewings and coordinating with agents. Handle minor complaints or service issues and escalate complex matters to supervisors or property consultants. Maintain a professional and positive tone in all customer interactions to uphold the company's brand image. Upload and update property listings on company website, CRM systems, and property portals (e.g. Bayut, Dubizzle, Property Finder). Ensure accuracy of property details, images, prices, and location information. Coordinate with agents to collect missing listing data or media (photos, videos, floor plans). Monitor expired or outdated listings and ensure timely renewal or removal. Track listing performance and generate basic reports if needed. Maintain and update client and property records in the CRM system. Support the sales and leasing team with documentation or client follow-ups.

Qualifications:

High school diploma required; diploma or degree in business, real estate, or related field is an advantage. 1+ year of experience in customer service, preferably in real estate or a property-related field. Strong communication skills (English required; Arabic or other languages are a plus). Basic understanding of the real estate market in the UAE. Experience with real estate portals (Bayut, Dubizzle, Property Finder) and CRM systems (e.g. PropSpace, Salesforce) is an advantage. Proficient in Microsoft Office (Word, Excel, Outlook). Detail-oriented with strong organizational and multitasking skills. Ability to work under pressure and adapt to a fast-paced environment.
Industry

Real Estate
Employment Type

Full Time

Job Type: Full-time