Job Description

Job description

URGENT: CUSTOMER SERVICE LEADER

800 Flower is seeking a passionate and experienced Customer Service Leader/Manager to join our team. If you have

MANAGEMENT experience,

are skilled at handling teams and customers, and preferably have a background in the flower industry, we'd love to hear from you.

If your background aligns with our requirements, please send your

CV with updated photo.

Responsibilities:

Manage large amounts of incoming phone calls with proper etiquette

Provide our clients with exceptional customer service by emails and WhatsApp

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Give the customer your full attention, greeting all walk in customers and provide information about product and services

Communicating and coordinating with florist as necessary

Processing orders and managing shopify and update the tracking sheets regularly

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Coordinate with logistics and ensuring timely delivery of orders

Update orders of Deliveroo, talabat, purchase invoice and wastage reports on daily basis

Take the extra mile to engage customers and follow up until query is resolved

Assist Senior Customer service leader in preparing order summary and reports.

Report to Operations Manager regularly on challenges or concerns

Required Experience:

Preferred Flower industry experience and E-commerce.

Proven Management Experience.

Candidate should have 4+ years of UAE experience in Customer Service Team Leader role.

Ability to handle customer inquiries and resolve issues efficiently.

Excellent communication and interpersonal skills.

Other:

References will be required Education: Bachelor's Degree in Business Administration, Marketing or related field

Location:

Umm Ramool, Rashidiya, Dubai

Job Type: Full-time

Pay: From 5,000 - 7,000 per month

Ability to commute/relocate:

Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Customer Service Leader in UAE: 4 years (Preferred)
Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have experience as a Customer Service Leader or Manager, with a background in management?
Experience:

Customer Service Leader/Manager: 4 years (Required)
Application Deadline: 07/03/2025