Customer Service Lead
Dubai, United Arab Emirates
Job Description
A Customer Service Lead will be overseeing the entire customer service approach and process for our patient interaction staff. This role it can be a perfect match if you are an expert in strategic planning in the market to enhance operations. Your role will focus on identifying new ways of improving the customer experience and training the staff. Duties and Responsibilities:
- Manage all lead conversions and ensure that leads are properly tracked and followed up on in a timely manner.
- Respond to customer leads on social media accounts and ensure that all inquiries are promptly addressed and resolved.
- Ensure high levels of customer satisfaction by proactively addressing any issues or concerns that may arise.
- Work closely with the Program Manager to develop and implement strategies to improve the customer experience and lead conversion.
- Meet and exceed all KPIs for conversions, and customer engagement, satisfaction, and response time.
- Bachelor\'s degree in marketing, healthcare, or a related field.
- 3+ years of experience in customer service, marketing, or a related field.
- Excellent written and verbal communication skills (Arabic is a must).
- Strong project management and organizational skills.
- Experience using social media platforms for customer service and engagement.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
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Job Detail
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Job IdJD1504252
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned