Customer Service Expert

Dubai, United Arab Emirates

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Job Description

Become an integral part of our supermarket team in Dubai by taking on the role of Customer Service Representative. We are seeking an enthusiastic and customer-focused individual to provide exceptional service and support to our valued shoppers.

Position: Customer Service Representative - Supermarket

Location: Dubai

Responsibilities:

Greet and assist customers with a friendly and welcoming demeanor
Address customer inquiries, concerns, and product-related questions
Process returns, exchanges, and refunds efficiently and courteously
Provide information on promotions, discounts, and loyalty programs
Monitor checkout queues and ensure a smooth and timely customer flow
Collaborate with other supermarket departments to address customer needs
Requirements:

Previous experience in customer service, preferably in a supermarket or retail environment
Excellent communication and interpersonal skills
Ability to handle challenging situations with patience and professionalism
Strong multitasking abilities in a fast-paced setting
Knowledge of supermarket products and layout is an advantage
Flexibility to work shifts, including weekends and holidays

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