• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction.
• Understanding the products and services provided by the company.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company\xe2\x80\x99s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company\xe2\x80\x99s rules and regulations.
• Provide accurate, valid and complete information by using the right methods/tools.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.

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