Customer Service Executive
Sharjah, United Arab Emirates
Job Description
Published
January 6, 2023
Location
Sharjah, United Arab Emirates
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time
Description
Hiring a Customer service executive for Sharjah.
Key Responsibilities:
- Serving as the first point of contact for any customer related issue through the company\xe2\x80\x99s helpline and email support.
- Actively identifying areas of improvement in existing processes.
- Understanding customer requirements to be able to service accurately and effectively.
- Tracking customer requests through the integrated CRM platform and generating support tickets.
- Coordinating with Operations, Sales and Finance Teams to relay relevant information and resolutions to customers.
- Tracking any Key metrics.
Key Requirements:
- Bachelor degree holder with three years experience as customer service executive.
- Ability to manage multiple customer queries simultaneously.
- Demonstrate conflict resolution skills and take ownership in resolving customer\xe2\x80\x99s needs and escalating when necessary.
- Ability to understand customer\xe2\x80\x99s requests and follow through to resolutions.
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Job Detail
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Job IdJD1493328
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned