Customer Service Executive
Dubai, United Arab Emirates
Job Description
We are looking for an experienced and compassionate Customer Service Executive for IIQAF. This position will be responsible for providing exceptional customer service to our customers, troubleshooting their inquiries, and resolving their concerns in a timely manner. The ideal candidate will have a strong customer service background, excellent communication skills, and a dedication to problem solving.
Responsibilities:
Responsibilities:
- Respond to customer inquiries in a timely manner via phone, email and/or social media
- Manage and respond to customer complaints and inquiries
- Provide best customer service to customers in order to handle customer issues
- Accurately document customer inquiries and resolutions in the company database
- Troubleshoot customer inquiries to resolve technical issues
- Work with other departments to ensure customer satisfaction
- Identify potential customer service trends and recommend solutions
- Follow up with customers regarding inquiries and document response
- Demonstrate a commitment to customer service excellence
- Evaluate customer feedback and make suggestions for customer service improvements
- Minimum of two (2) years of customer service experience in a customer facing role, ideally in a corporate or customer service center environment
- Proven ability to maintain professional customer relations
- Demonstrated proficiency in problem-solving and conflict resolution
- Knowledge of customer service operations and procedures
- Excellent verbal and written communication skills
- Highly organized, detail-oriented with outstanding organizational skills
- Proficiency in MS Office Suite
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Job Detail
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Job IdJD1621463
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:6800 - 7200 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned