Customer Service Executive
Dubai, United Arab Emirates
Job Description
: As a Customer Service Executive, you will be a crucial part of our customer-centric team, responsible for ensuring the satisfaction of our valued customers. Your role involves handling inquiries, resolving issues, and providing information about our products/services in a professional and efficient manner. If you have strong communication skills and a dedication to customer satisfaction, we would love to have you on board. Key Responsibilities:
- Act as the first point of contact for customers via phone, email, chat, or in-person interactions.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with product-related questions.
- Ensure timely and accurate responses to customer queries, maintaining a high level of professionalism.
- Collaborate with other departments to resolve customer issues and provide comprehensive solutions.
- Manage and maintain customer accounts, updating information and handling account-related tasks.
- Document and track customer interactions and issues using a customer relationship management (CRM) system.
- Stay informed about product knowledge, company policies, and industry trends to effectively assist customers.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Provide feedback to management regarding common customer issues and potential improvements to products or services.
- High school diploma or equivalent.
- Proven experience in a customer service or similar role.
- Excellent communication skills, both written and verbal, with a strong phone etiquette.
- Familiarity with CRM systems and support software.
- Empathy and patience to handle challenging customer situations.
- Problem-solving skills and the ability to think on your feet.
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Job Detail
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Job IdJD1607093
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned