Job Description

· Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other duties as assigned · Develop and maintain a strong relationship with tenants and educate them about the Mall services and promotional activities · Get regular updates from the marketing team/mall manager on the planned events and activities in the mall, assist with conducting the events. · Review Malls website and social media for timely information and accuracy of data posted · Be fully aware of the malls emergency response procedure and have a clear understanding of what role to play during any emergency · Assist with the circulation of tenant memo's, ensure that acknowledgement sheets are maintained. · Maintain copies of relevant authority permissions for any events/promotions in the mall · Ensure that all shops opens/closes on time, if not inform the Duty Manager and call the shop's in-charge/manager. · Check and update the promotional offers of each shop and maintain the same in a file for quick reference. · Update the shop contact details. (Shop manager, Contact in case of emergency etc ) · Keep track of the mall directories availability/display & update the duty manager if new to be printed · Maintain Mall Team contacts and also Statutory emergency contact details · Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure standards are maintained, any issues to be reported to Duty Manager/Facilities Manager. ( A check list to be maintained) · Maintain register for Wheel chair issuance · Issue of Raffle coupons during sales/promotions o Maintain proper register of raffle coupons issued o Circulate daily summary o Inform management in advance if more printing to be done · Sale of Mall Gift vouchers o Maintain a register with voucher details o Cash to be handed over daily to Duty Manager · Lost & found o Maintain a register with details o Cash/Valuables to be handed over to Mall Manager for further process according to LMG policy · First Aid Kit to be maintained at the counter o CSE Staff will be trained in Fire Evacuation & First Aid · End of the day report to be circulated: o Print out of Summary of lost & found for Security o End of the Day Report to the Mall Manager & Duty Manager (ie, incident, complaint, late opening/early closure of shops etc · Tenants/Customers to be encouraged to give feedback in writing (Customer Feedback form to be used), maintain a register/log of the complaints registered. o Ensure all complaints/suggestion are logged and informed to duty manager/mall manager o Follow up on the status of the complaint & ensure the closure. Update the status in the register. · Maintain endorsement logbook (to be passed on when shift changes) and emails (sent and received), make sure that you are updated. - Schedule: Full-time Shift: Day Job Travel: