• Actively sell/cross-sell asset and liability products to new and existing customers

• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit

• Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)

• Encourage customers to build their balances with the bank in order to migrate to higher customer programs

• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres

• Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels

• Attract new customers to branch through personal relations and existing customer referrals

• Respond to call center regarding customer inquiries forwarded

• Meet individual sales targets

• Participate in and potentially lead daily retail sales team meetings

• Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download

• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.

• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

• High School graduated

• 2 years\xe2\x80\x99 relevant experience in banking sector.

• Familiarity with bank products, customer experience and related policies and procedures

Sedric International