Job Description

The Customer Service Executive is responsible and accountable for (but not limited to) the following:

• Responsible for handling Request for Quotations (RFQs) within the time allocated including cost collection, creating the document, verifying margins and client\xe2\x80\x99s conditions and distributing the quote to the client

Acts on and off as a Sourcing Specialist and under coordination of the Team Manager (cost&credit comparison from different suppliers), new supplier creation if necessary

• Ensure quotation sent to a client is followed up within the agreed time frame to build on customer service activities and convert the quotation to an order; further negotiations with the supplier and the client if needed
• If offer is rejected, obtain reasons for it and act proactively for future quotes with coordination with the team lead
• If offer is converted into order, prepare the PO&DN for the supplier and confirm that order will be fulfilled according to the agreed terms.
• Customer Service Executive is a person in charge of the whole operation process and a contact person for vessel, agent, client and supplier
• In charge of claims with the assistance of team lead
• Preparing and/or verifying all documents: orders, delivery notes, signed delivery notes, invoices (from the supplier and to the client)
• Posting supplier\xe2\x80\x99s invoices in D365 and sending the documents to the financial department
• Creating SO in D365 based on an Excel, issuing final invoices and sending them to the client, with financial department in copy
• For offshore projects, considering special procedures, containers handling and coordination of all aspects so that service is fulfilled in accordance with the agreement.
• Attending
• Actively searching for new sales opportunities
• For new clients, checking commercial terms, KYC and creating the clients in D365

Undertake initiatives aimed at improving the efficiency and effectiveness of service delivery to meet challenges / assisting vessels during out-of-office hours To ensure that all activities are carried out in accordance with the company\xe2\x80\x99s Quality, Health, Safety & Environment (QHSE), Ethics & Compliance and Food Safety (if applicable) policies Perform any other duties as requested by the Team Leader/Commercial Manager in order to increase the sales Job Type: Full-time Salary: AED3,500.00 - AED4,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service (Preferred)

Application Deadline: 07/07/2023