Customer Service Executive

Dubai, United Arab Emirates

Apply Now

Requirements:

Languages: Should be able to hold a fluent conversation in Arabic as well as English
Nationality: Only Emiratis

Skills:

Good command of written and spoken Arabic and English
Adept at using marketing automation tools such as MoEngage, WebEngage, CleverTap, Insider, Braze, or the like
Have a basic understanding of CRM and loyalty programs. Having worked in loyalty teams is a plus.

Provide resolution to customer queries in Arabic \xe2\x80\x93 over email, calls or chat or any other channels that the company makes use of
Identify and handle customer requests completely and accurately
Test and maintain the Arabic loyalty app. Ensure that brand standards are met and there is consistency between English and Arabic versions of the app
Create and update CRM reports weekly
Understand campaign journeys and be adept at marketing automation

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.