Customer Service Executive

Dubai, United Arab Emirates

Job Description

Responsibilities Below:
  • Helping the sales team to improve their productivity by contacting customers to arrange
appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
  • Handling urgent calls, emails, and messages when sales representatives are unavailable,
answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
  • Handling orders by phone, email, or mail and checking the orders have the correct prices,
discounts, and product numbers.
  • Inputting orders, ensuring they are processed according to customer requirements, and
ensuring all orders are accurate and delivered on time.
  • Collaborating with other departments to ensure sales, marketing, queries, and deliveries are
handled efficiently.
  • Developing and maintaining filing systems so as to maintain sales records, prepare reports,
and provide financial information to the finance department.
  • Hiring and training sales staff and ensuring staff meets their quotas and goals.
  • Managing budgets for expenses like bonuses, marketing, and travel.
  • Making the company\'s products and services as attractive to potential customers as possible.
  • Ensuring adherence to laws, regulations, and policies.
Must Skills should have logistics / freight forwarding / airline exp with experience in operations, sales support, price negotiations, contact with shipping companies, airline etc Job Type: Full-time Salary: AED4,000.00 - AED6,000.00 per month Experience:
  • UAE customer service: 3 years (Required)
  • Shipping Industry: 3 years (Required)

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Job Detail

  • Job Id
    JD1496274
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned