Customer Service Executive (crm)
Dubai, United Arab Emirates
Job Description
Customer Service Executive (CRM)
Job Location : Dubai, UAE
Key Responsibilities :
- Effectively handle customer queries via various channels (e.g., phone, email).
- Manage and process customer service bookings accurately and efficiently.
- Provide timely and informative responses to customer inquiries.
- Maintain accurate records of customer interactions and transactions within the CRM system.
- Follow up on customer requests and ensure timely resolution.
- Identify and escalate complex customer issues to the appropriate channels.
- Contribute to a positive and supportive team environment.
- Minimum of 3 years of experience in a customer service role.
- Excellent communication and interpersonal skills, both written and verbal.
- Proven experience in handling customer queries and service bookings.
- Strong organizational and follow-up skills.
- Ability to work independently and as part of a team.
- Proficiency in using CRM systems and other relevant software.
Skills Required
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Job Detail
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Job IdJD2042130
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned