Job Description

ZIA Medical Center

is a premier multispecialty clinic committed to providing world-class healthcare services. We are looking for a

Customer Service Executive

who will play a key role in ensuring excellent service delivery and enhancing the overall patient experience.

Job Responsibilities

Patient Relations & Customer Service:

Welcome and assist patients with a professional, warm, and friendly approach. Provide clear and accurate information regarding clinic services and treatments. Address patient inquiries and concerns with empathy and efficiency. Guide patients through the check-in and check-out process, ensuring a seamless experience.

Appointment Scheduling & Coordination:

Schedule, reschedule, and confirm patient appointments while managing doctor availability. Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow. Provide pre- and post-consultation instructions as per doctor recommendations.

Billing Assistance:

Assist patients in understanding their billing statements, charges, and payment options. Work closely with the billing department to resolve payment-related issues.

Administrative & Documentation Support:

Maintain accurate and up-to-date patient records in the system. Ensure all necessary forms, consents, and documents are properly completed. Handle confidential patient information in compliance with clinic policies and healthcare regulations.

Communication & Team Collaboration:

Act as a liaison between patients and healthcare providers to ensure effective communication. Coordinate with other departments for smooth operations and service delivery. Keep patients informed about clinic promotions, health packages, and new services.

Service Improvement & Feedback Handling:

Gather patient feedback and escalate unresolved issues to management. Identify opportunities to improve the patient experience and suggest enhancements. Support the implementation of new processes to improve clinic efficiency.

What We're Looking For:

?

Experience:

Previous experience in customer service, patient care, or a healthcare setting is required.
?

Skills:

Strong communication, interpersonal, and problem-solving skills.
?

Organization:

Ability to multi-task, prioritize, and manage a high-volume patient environment.
?

Tech-Savvy:

Proficiency in medical software and appointment scheduling systems is a plus.
?

Knowledge:

Familiarity with insurance processes and medical billing is an advantage.
?

Language:

Fluent in English and Arabic.
?

Professionalism:

A positive attitude, patient-first approach, and strong work ethic.

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Experience:

Customer Service / Call Center: 2 years (Preferred)
Language:

* Arabic (Required)