Job Description

SUMMARY OF THE ROLE
This role is responsible for delivering excellent service to both internal and external customers. You will manage the full order process - from receiving and entering orders to monitoring deliveries, handling invoices, credits, and customer complaints - ensuring accuracy, efficiency, and a high level of customer satisfaction.
This position reports to the Customer Service Manager and is based in Musaffah, Abu Dhabi, UAE.
Responsibilities:

• Process and validate customer orders accurately and within agreed timelines to meet delivery targets.
• Manage order entry, documentation, and coordinate with the warehouse to ensure smooth timely deliveries.
• Handle invoices, credit notes, and customer returns according to company guidelines.
• Resolve invoice discrepancies and ensure correct customer pricing is maintained at all times.
• Log, monitor, and track customer complaints in the system. Ensure timely follow-up and resolution.

• Communicate professionally and effectively with internal and external customers to ensure excellent service.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We are looking for a candidate who:

• Holding Bachelor's degree
• At least two years of work experience in Customers Service related field
• Fluency in English with strong communication skills. Arabic is an advantage
• Advanced Computer Skills: Knowledge of Microsoft Office (Excel, Word, PowerPoint) for reporting, data entry

The competencies we look for:

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Develops people through delegation, empowerment and coaching; promotes career and self-development
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION
Company: Jotun Abu Dhabi Ltd.
Contract Type: Regular
Time Type: Full time
CLOSING DATE (dd.mm.yyyy): 27.02.2026
WHO WE ARE
Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun Abu Dhabi Ltd., established in 1995, is one of the key markets within the MEIA region. With a production facility, warehouse and more than 140 employees, we aim to further strengthen Jotun's position in the UAE through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our to know more about life at Jotun.
Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!

Skills Required