Customer Service Associate | Retail | Marks & Spencer | Uae

Dubai, United Arab Emirates

Job Description

Overview of the Role
We are looking for a Workshop Supervisor to lead and manage the day-to-day operations of our automotive workshop in Dubai. This role is pivotal in ensuring operational excellence, adherence to quality standards, and timely delivery of vehicles. You will play a key role in driving performance, fostering a culture of "Fix It Right," and maintaining strong collaboration with internal teams and distributors.
What You Will Do

  • Maximize sold hours and meet revenue objectives through effective target setting and monitoring.
  • Drive adherence to the Fix It Right program, manage technical reports, and ensure compliance with SOPs and HSSE standards.
  • Oversee attendance, scheduling, productivity, and quality control to ensure on-time vehicle delivery.
  • Provide on-the-job coaching, identify training needs, conduct performance reviews, and promote associate engagement.
  • Manage tools, equipment, consumables, and ensure compliance with distributor requirements.
  • Support Projects and Initiatives: Implement special projects to enhance customer experience and promote continuous improvement through Kaizen activities.

Skills Required

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Job Detail

  • Job Id
    JD2248479
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned