Customer Service Associate Job in Landmark Group

Customer Service Associate

Kuwait, Kuwait

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Job Description

**Key Responsibilities: ** 1. **Customer Interaction**: Directly interact with customers by telephone or WhatsApp to provide support and information on products or services. 2. **Issue Resolution**: Handle and resolve customer complaints, obtaining and evaluating all relevant information to handle service inquiries, and complete issue resolution. 3. **Record Keeping**: Keep records of customer interactions, transactions, comments, and complaints. Ensure timely and accurate communication is fed back to the customer. 4. **Product Knowledge**: Gain a deep understanding of company products and services in order to articulate necessary information to customers. 5. **Process Adherence**: Follow communication procedures, guidelines, and policies, including customer privacy and data protection. 6. **Feedback Loop**: Provide feedback on the efficiency of the customer service process, identifying and reporting recurrent issues or trends. 7. **Team Collaboration**: Work closely with the customer service team to ensure a consistent and high level of service. 8. **Performance Objectives**: Meet personal/team targets and call handling quotas. 9. **Improvement Input**: Contribute to team effort by accomplishing related results and suggesting improvements based on customer needs and experiences. Schedule: Full-time Shift: Day Job Travel:

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