Handle customer inquiries via phone, email, chat, or in person in
Arabic and English
Provide accurate information about products, services, and company policies
Resolve customer complaints and issues in a professional and timely manner
Maintain detailed and accurate records of customer interactions
Follow established customer service procedures and escalation processes
Collaborate with internal teams to ensure customer satisfaction
Meet or exceed performance targets and service-level agreements (SLAs)
Maintain a positive, empathetic, and professional attitude toward customer
Fluency in Arabic (spoken and written) - Mandatory
Job Type: Full-time
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