Customer Service Associate
Dubai, DU, AE, United Arab Emirates
Job Description
We are seeking a dedicated and customer-focused
Customer Service Representative
to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.Key Responsibilities
Respond to customer queries via phone, email, and chat in a professional and timely manner. Manage and resolve customer complaints and issues effectively. Maintain accurate and up-to-date records of customer interactions. Generate and update customer service reports. Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs. Identify areas for service improvement and escalate recurring issues.
Requirements
Proven experience in customer service or a similar role.
Proficiency in Microsoft Excel
(Pivot Tables, VLOOKUP, and formulas). Strong communication and interpersonal skills. Ability to multitask, prioritize, and work under pressure. Attention to detail and problem-solving skills. Familiarity with CRM or ERP systems is an advantage.Preferred Qualifications
Bachelor's degree in any related field. Experience in preparing customer service reports and data analysis.
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED3,200.00 per month
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Job Detail
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Job IdJD2204515
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned