Job Description

Provide outstanding, personalized customer service, ensuring each interaction leaves customers feeling valued and appreciated. Manage customer relationships through various channels, including email, phone, and our order management system. Strive to meet and exceed sales targets, contributing to team goals. Leverage customer feedback to improve processes and support the development of the Furchild Customer Journey. Collaborate with the product team to track responses and contribute to future improvements. Become knowledgeable in pet health, care, and wellness to better assist customers. Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations. Embody and reflect our company values in all interactions and initiatives.

Qualifications

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A proactive, team-oriented mindset with the ability to thrive in a dynamic, fast-paced startup environment. Excellent written and verbal communication skills, with keen attention to grammar. A warm, engaging phone presence with strong interpersonal skills. Detail-oriented and highly organized, able to manage multiple tasks efficiently. A problem solver with a proactive, 'can-do' attitude. The ability to approach every customer inquiry with patience, empathy, and a love for pets. An outgoing, confident personality with a knack for building rapport. Flexibility to work weekends and varied shifts as needed. A great sense of humor and a passion for startups, e-commerce, natural products, and all things pet-related!

Additional Information

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Why Join Us?

We're not just feeding pets - we're changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you're part of something bigger - a company that values innovation, customer satisfaction, and most importantly, the health of pets.

Our Hiring Process

We make the hiring process as straightforward as possible, with the following steps:


1. Apply: Submit your application, and our team will review your profile.


2. Initial Interview: If your qualifications align, we'll schedule an initial conversation with you.


3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.


4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.


5. Offer: Successful candidates will receive an offer within 2-3 weeks from their initial application.

Ready to Join Us?

If you're excited about making a difference in the lives of pets and being part of a fun, innovative company, we'd love to hear from you!