Customer Service Associate
Dubai, United Arab Emirates
Job Description
JOB TITLE: CUSTOMER SERVICE ASSOCIATE - EDUCATION DEPARTMENT: MERC Main Duties and Responsibilities:
- Perform buying duties.
- Prepare purchase orders/Sales Quotation/Sales Order and sending of copies to suppliers/customers and to departments where requests have originated from
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
- Compare prices, specifications, and delivery dates in order to determine the best bid among potential clients.
- Purchase and procure all local and international buying for both books/Non-books.
- Prepare, maintain, and review purchasing files, reports, and price lists.
- Full Proficiency with Word and Excel formula utilization,
- Basic knowledge of Nielsen, Pubseasy, Gardners, Ingram, and other publishers' websites.
- Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and customer satisfaction.
- Managing quotes accurately in a timely manner,
- Communication Skills should be excellent
- Bachelor's (Preferred)
- Customer Service or Client Relation: 2 years (Required)
- Purchasing: 1 year (Required)
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Job Detail
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Job IdJD1400543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned