Job Description

Job Summary

We are seeking a

trustworthy and detail-oriented Customer Service Associate

to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information with the highest level of confidentiality and compliance.

Key Responsibilities

Respond to customer queries via email, phone, and chat in a timely and professional manner. Maintain accurate records of customer interactions in the CRM system. Ensure

strict adherence to data protection policies

and confidentiality agreements. Handle sensitive customer data responsibly, following company security protocols. Escalate complex issues to relevant departments while safeguarding customer information. Monitor and report any suspicious activity related to data handling. Stay updated on

data privacy regulations

and company compliance standards.

Required Skills & Qualifications

Proven experience in

customer support or service roles

. Strong understanding of

data privacy principles

(GDPR, local regulations). Excellent communication and problem-solving skills. Ability to work with

CRM systems

and ticketing platforms. High level of integrity and attention to detail. Basic knowledge of

IT security practices

is a plus.

Preferred Qualifications

Experience with

DLP tools

or secure CRM systems. Certification in

Data Protection or Information Security

(optional but desirable).

What We Offer

Competitive salary and benefits. Training on

data security and compliance

. Opportunity to work with advanced tools ensuring customer data protection.

Compliance & Confidentiality

This position requires signing a

Non-Disclosure Agreement (NDA)

and adhering to strict

data security protocols

. Any breach of confidentiality will result in immediate termination and legal action.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: AED2,500.00 - AED3,500.00 per month

Application Question(s):

In case need to visit any customer office for any payment information are you ready to visit .
Experience:

Customer Service : 2 years (Required)
Language:

* Hindi and English (Required)