Respond promptly to customer inquiries via phone, email, and internal systems
Coordinate with internal departments (operations, documentation, customs) to ensure timely shipment updates
Track and monitor shipments, providing proactive status updates to clients
Handle complaints and resolve issues efficiently and professionally
Maintain accurate records of customer interactions and transactions
Assist in preparing shipping documents and liaising with carriers and agents
Support the sales and operations teams with customer-related tasks
Ensure compliance with company policies and international shipping regulations
Skills required:
Freshers or 1 year experience in customer service.
Strong communication and interpersonal skills
MS Office and logistics software.
Ability to multitask and ability to prioritize work
Detail-oriented with strong organizational skills
Knowledge of Incoterms, customs procedures, and international shipping is a plus
Fluency in English; additional languages are an advantage
Job Type: Full-time
Pay: From AED2,000.00 per month
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