Job Description

About Helpling

Helpling is a leading global home services platform, offering customers an easy and reliable way to book professional home services -- including cleaning, deep cleaning, maintenance, furniture & mattress cleaning, salon and massage at home, and healthcare services. Operating across multiple countries, Helpling is committed to delivering high-quality, seamless service experiences through a trusted network of providers.

Important -- Assessment Required

To be considered for this role,

you must complete the following assessment

in addition to applying on Indeed:
https://app.testgorilla.com/s/76pq1toz
(Please copy and paste the link into your browser.)

About the Role

We are expanding our team and are looking for a

high-energy Customer Service & Sales Agent

with strong telesales experience and a passion for customer service. You will play a key role in handling inquiries, converting leads, driving revenue, and supporting customers throughout their journey. This role is ideal for someone who thrives in a

fast-paced, target-driven

environment and enjoys building relationships over the phone.

Key Responsibilities

Inbound & Outbound Calls:

Respond to inquiries, explain services, and convert leads into confirmed bookings.

Sales & Upselling:

Identify customer needs and proactively upsell relevant services to maximize revenue.

Follow-Up & Retention:

Maintain ongoing customer relationships to encourage repeat bookings and referrals.

Customer Experience:

Address concerns and complaints with professionalism and ensure a high-quality service experience.

CRM & Documentation:

Record all interactions, bookings, and feedback accurately in the CRM system.

Team Collaboration:

Coordinate closely with the operations and service delivery teams.

Targets & Performance:

Consistently achieve sales and conversion KPIs.

Flexibility:

Be open to supporting additional tasks in line with a fast-growing startup environment.

Requirements

Minimum 2 years' experience

in

telesales / call center / BPO

environments (mandatory). Strong communication skills in

English

;

Arabic is a plus

. Proven ability to

convert, negotiate, and close deals over the phone

. Confident, proactive, and able to work with minimal supervision. Goal-oriented with a strong drive to

exceed performance targets

. Customer-first mindset with strong problem-solving skills. Comfortable using

CRM tools and Microsoft Office

. Ability to handle pressure, rejection, and a fast-paced environment.

Availability:

Willing to work

10 hours/day, 6 days/week

(including breaks).

What We Offer

Competitive salary + attractive commission structure

Performance-based growth and career progression opportunities Supportive, collaborative team culture Training and professional development

If you're motivated, confident on the phone, and excited to be part of a growing company -- we'd love to hear from you!

Only candidates who complete the assessment will be considered.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED6,500.00 per month

Application Question(s):

Can you provide examples of your experience in closing deals over the phone?
Experience:

BPO: 2 years (Required)
Location:

* Dubai (Required)