Customer Service Agent Dubai Uae
Dubai, United Arab Emirates
Job Description
Position Purpose The purpose of this role is to engage with and co-ordinate program beneficiary applications using the program platform The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties
Duties and Responsibilities
Relationships
Educational Background and Experience
Job Circumstances
Duties and Responsibilities
- Liaise with pharmacies and patients.
- Co-payment reimburse solution administration.
- Work closely with the Program Manager to secure patient file approval.
- Ensure that current patients receive their medications quickly and efficiently
- Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
- Maintain and update electronic Program files, including patient and quality assurance data.
- Conduct administrative duties for the office.
- Manage the inbound and outbound calls and responding to patient inquiries and concerns
- Providing patient with the organization and program related information
Relationships
- Work closely with management team in the region.
- Reporting to the Program Manager in region
- Work with the related divisions of Axios
- Maintain ongoing and frequent communication with Axios staff including Axios global staff.
Educational Background and Experience
- Healthcare related Degree
- 1+ years experience working in a healthcare customer services role
- Good command of both spoken and written English and Arabic
- Experience in data entry, monitoring and management
Job Circumstances
- The position is based in Dubai
- Working hours are divided into shifts
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Job Detail
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Job IdJD1497496
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned