Job Description

Customer Service Agent
Location: Dubai, UAE
Salary: 5,000 - 10,000 AED (commensurate with experience)
About the Role:
We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Agent. In this pivotal role, you will be the first point of contact for our clients, providing exceptional service and creating positive, lasting impressions. You will play a key part in enhancing the customer experience and upholding our company's reputation for excellence.
Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
• Listen attentively to customer needs, questions, and concerns, and offer effective solutions and alternatives.
• Process orders, forms, applications, and requests promptly and accurately.
• Handle customer complaints with empathy and professionalism, escalating issues to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Go above and beyond to meet customer expectations and deliver service that exceeds their needs.
• Stay informed about company products, services, and policies to provide the most current information to customers.

Qualifications and Experience:

• Essential: Proven experience in a customer-facing role, preferably in the hospitality industry (e.g., hotel, tourism, F&B) or a fast-paced customer service environment.
• Essential: Excellent verbal and written communication skills in English. Proficiency in additional languages is a significant advantage.
• A customer-centric mindset with a genuine passion for helping others.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Ability to work effectively both independently and as part of a collaborative team.
• Proficient in basic computer applications (MS Office) and experience with CRM systems is a plus.
• High school diploma or equivalent; further qualifications in business or hospitality are beneficial.

What We Offer:

• A competitive salary package of 5,000 - 10,000 AED.
• A vibrant and supportive work environment in the heart of Dubai.
• Opportunities for professional growth and career development.
• Comprehensive training to ensure your success.

How to Apply:
If you are a friendly and dedicated professional with a background in hospitality or customer service, we would love to hear from you!
Please submit your updated CV and a brief cover letter outlining why you are the perfect fit for this role.

Skills Required