ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues. ExecuJet Middle East is currently seeking a Customer Service Agent to fill a vacancy within our Fixed Based Operation (FBO). Responsible for facilitating the arrival and departure of aircraft and their passengers. Key Responsibilities:
Responsible for facilitating the arrival and departure of aircraft and their passengers.
Coordinate aircraft servicing in an efficient and timely manner.
Render personal service to VVIP passengers/guests in the FBO.
Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered.
Prepare and present crew flight briefs.
Facilitate comfort of passengers/guests and create harmonious atmosphere.
Greet and welcome passengers/guests to FBO.
Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required.
Assist with tasks such as loading luggage on/off aircraft and vehicles.
Guide and escort passengers/guests to/from designated aircraft.
Expedite transfer of passengers/guests between aircraft and FBO/limousine service.
Inform passengers/guests upon request, concerning schedules and travel itineraries.
Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well- being of passengers.
Process handling files accurately and in a timely manner.
Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
Requirements:
Minimum High School Qualification.
Minimum 2 years Hospitality experience preferably within the Aviation Industry.
Experience in dealing with VIP guests/passengers.
Must hold UAE Driving license.
Fluency in written and spoken English. Additional Languages Advantageous (Arabic, Russian or French).
Good computer skills. Basic skills: Word & Excel.
Personal Characteristics:
Professional
Trustworthy
Ability to multi-task in a fast-paced work environment
Ability to work under time constraints
Friendly, calm, and polite under difficult situations
Patient, tolerant and with a positive approach
Team player / works well without supervision
Strong problem-solving skills
Excellent Oral Communication Skills
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