As a Customer Service Agent, you will be an essential part of our front-line team, responsible for delivering excellent customer service and support to our clients. Your professionalism, attention to detail, and ability to build strong customer relationships will contribute to the overall success of the bank.

Responsibilities:

Greet customers with a warm and courteous demeanor, providing a welcoming atmosphere.
Assist customers with their banking inquiries, account-related questions, and financial transactions.
Provide personalized advice and guidance on various banking products and services.
Process account openings, loan applications, and other banking-related paperwork.
Address customer complaints and concerns in a timely and empathetic manner.
Conduct customer verification and authentication procedures to ensure security.
Promote and cross-sell the bank\'s products and services to meet customer needs.
Handle incoming phone calls and emails, directing them to the appropriate departments.
Respond to customer feedback and reviews professionally, aiming for positive resolutions.
Assist in resolving any issues related to ATM transactions and online banking services.
Collaborate with the branch team to ensure a smooth and efficient customer service process.
Maintain accurate records of customer interactions and transactions.
Comply with all banking regulations and adhere to the bank\'s policies and procedures.
Qualifications and Requirements:

Bachelor\'s degree in Finance, Business, or a related field is preferred.
Proven experience as a Customer Service Agent in the banking industry is an advantage.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Proficient in using banking software and computer systems.
Strong problem-solving and multitasking abilities.
Knowledge of banking products, services, and financial transactions.
Detail-oriented and committed to accuracy in all customer interactions.
Ability to handle confidential information with discretion.
Fluent in English; additional language proficiency is a plus.
Flexibility to work in shifts and adapt to varying schedules.

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