Customer Service Agent
Dubai, United Arab Emirates
Job Description
About Us GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG\xe2\x80\x99s investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world\xe2\x80\x99s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the Role Supreme Customer Service is fundamental at Company, and we want to wow our customers every time! You will be responsible for making bold decisions and working in an agile way in order to deliver a first-class service working in a multi-skilled position. Core Responsibilities:
About the Role Supreme Customer Service is fundamental at Company, and we want to wow our customers every time! You will be responsible for making bold decisions and working in an agile way in order to deliver a first-class service working in a multi-skilled position. Core Responsibilities:
- Answer calls, emails and chat enquiries regarding Customer orders, promos, cancellations, order modifications and billing queries
- Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective and professional resolution to all contacts
- Ensure all Customer interactions adhere to our internal quality standards
- Adhere to the company policies, meeting KPIs and recommend improvements to existing procedures
- Maintain and update case notes and records accurately
- Continuously learn, supporting the new market, product and service launches
- Effective verbal and written communication skills.
- Attention to detail and strong listening skills.
- Advanced speed and efficiency in typing and keyboard skills with good knowledge of basic Windows applications.
- Customer-centric, empathetic, and patient.
- Honest, acts with integrity and responsibility.
- Collaborative and able to troubleshoot problems and work within a team environment.
- Positive with a \xe2\x80\x9ccan do\xe2\x80\x9d attitude who looks for quick resolutions.
- Stress tolerant and a problem-solver in critical situations
- Good analytical and problem-solving skills
- Flexible and adaptable to working in a fast-paced environment.
- Ability to follow processes and procedures and apply flexible approach when required
- Passionate about customer service
- Work experience is not mandatory; however, related experience roles are a plus, especially in any contact Centre related roles
- Knowledge of e-commerce is beneficial
- Arabic native speaker
- English/Urdu as required
- Flexible to work on various shifts (days, evenings, nights, weekends, and holidays)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1503707
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned