Job Description

Position Purpose The purpose of this role is to engage with and co-ordinate program beneficiary applications using the program platform The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carr Position Purpose The purpose of this role is to engage with and co-ordinate program beneficiary applications using the program platform The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties Duties and Responsibilities Liaise with pharmacies and patients. Co-payment reimburse solution administration. Work closely with the Program Manager to secure patient file approval. Ensure that current patients receive their medications quickly and efficiently Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance. Maintain and update electronic Program files, including patient and quality assurance data. Conduct administrative duties for the office. Manage the inbound and outbound calls and responding to patient inquiries and concerns Providing patient with the organization and program related information Relationships Work closely with the management team in the region. Reporting to the Program Manager in the region Work with the related divisions of Axios Maintain ongoing and frequent communication with Axios staff including Axios global staff. Competencies Application of job Knowledge Concern for Order and Quality Adaptability and flexibility Dependability Teamwork Educational Background and Experience Any Degreein customer service management 0 to 2 years working experience in an administrative role is ideal Good command of both spoken and written English and Arabic Experience in data entry, monitoring and management Job Circumstances The position is based in Abu Dhabi Working hours are divided into shifts