Job Description

About the Role

We're on a mission to make everyday banking and financial services simpler, clearer, and more human. This role is all about delivering high-quality support to customers in a way that builds trust, solves problems, and creates positive, lasting experiences.

You'll be the first point of contact for personal banking customers, handling a wide range of enquiries via phone and digital channels. Whether helping with lost cards, account access, or financial wellbeing features, your goal will be to offer clear, supportive, and timely assistance.

What You'll Be Doing

Provide exceptional support to customers across phone and digital channels Solve problems efficiently and with empathy Escalate issues where appropriate and ensure follow-through Collaborate with teammates to support other areas of the business during peak times Participate in regular coaching and training to develop your skills
Your Work Schedule

7 hours per day Rotational schedule includes weekday evenings and alternating Saturdays Availability required for some bank holidays and a 14-week remote training
What We're Looking For

Strong communication skills, including empathy and clarity Resilience and professionalism, especially when dealing with sensitive financial matters Ability to work in a structured, regulated environment Confidence switching between tasks and communication formats (phone, chat, email, social media) Eagerness to learn, ask questions, and improve Tech literacy and ability to adapt to new tools and systems quickly having CCXP is a plus
Requirements

Aged 18 or over Reliable internet connection meeting minimum technical requirements Own a smartphone (required for logging in to support systems)
Benefits Overview

Annual salary reviews Stock/share options Pension contributions Paid time off and sabbatical opportunities Professional development budget Optional health benefits
Job Type: Full-time

Language:

* English (Required)