Job Description

Job Summary:

The Customer Service Advisor is responsible for providing support to customers by handling inquiries, resolving issues, and ensuring accurate information is delivered in a timely manner. The position requires professionalism, patience, and the ability to communicate effectively with a diverse range of customers.

Key Responsibilities:

Respond to customer questions through phone, email, or chat in accordance with company procedures. Document customer interactions and update records accurately in the system. Identify and report recurring issues or trends to the supervisor. Coordinate with other departments to ensure customer requests are addressed properly. Maintain confidentiality of customer information at all times. Follow established guidelines to ensure consistent and quality service delivery. Support administrative or follow-up tasks related to customer communication when required.

Qualifications and Skills:

High school diploma or equivalent qualification. Prior experience in customer service or a related field is preferred. Strong verbal and written communication skills. Basic computer knowledge and familiarity with customer management software. Problem-solving skills and attention to detail. Ability to remain calm and professional under pressure.

Working Conditions:

Full-time role based on scheduled working hours. Office-based or remote work depending on company policy. Training will be provided to ensure familiarity with internal systems and procedures.
Job Type: Full-time