Job Description

DO NOT APPLY IF YOU DO NOT HAVE AUTOMOTIVE EXPERIENCE

We are looking for a personable service advisor to act as the liaison between our customers and service technicians.

Service Advisor Responsibilities:

Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information, potential cost savings, and the advantages of trading in versus fixing their car. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Making estimates, communicate with the customers & Take approvals.
Service Advisor Requirements:

Minimum 3 years of experience in the UAE. Must have valid UAE Manual license. Must speak English & Hindi & Knowing Arabic will be a plus

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Experience in European/American & Jdm Cars. Experience in the automotive field is a must. A strong understanding of automotive technology and the automotive industry. Proficiency with industry-specific software. Excellent customer service, interpersonal, and communication skills. Strong organizational, decision-making, and problem-solving skills. The ability to communicate with mechanics, customers, and management.
Job Types: Full-time, Permanent

Education:

Higher diploma (Preferred)
Experience:

SERVICE ADVISOR: 3 years (Preferred)
Language:

* English/Hindi (Preferred)