Manage the direct reports to ensure efficient handling of administrative functions related to operations. Customer support officer for all key accounts.
Key Responsibilities
Streamline the operational admin processes and look for continuous improvement
Liaise with all the supporting function (IT/Finance/HR etc) for operations related matters
Plan the manpower accurately in coordination with project lead and update the operations master database
Communicate effectively with the Camp Boss / Supervisors to ensure technicians are mobilized to project site and that all time sheets/leave applications and other forms are submitted in a timely manner
Submit the monthly attendance report and OT details to HR in a timely manner
Organize NOC/special pass/certification requirement, etc. by liaising with the respective supporting functions and clients
Manage the direct reports to ensure the smooth functioning of operations administrative activities
Provide key customers with timely updates and handle all queries with high standards of professionalism
Closely work with project lead /supervisors to ensure technicians scheduling/deployment to site is carried out in the most effective/timely way
Organize project kick off meeting for new projects and conduct weekly meetings to discuss the status of ongoing projects
Prepare and submit the Bi-Weekly report on projection of standby technicians to the sales team for effective selling of labour hours and improved utilization
Develop/Implement effective technicians leave planning tool and maintain leave calendar
Refine all the existing Operational administrative templates and develop new ones as required
Work closely with QHSE and various divisions in effective handling of internal/external audits
Work closely with stores and purchase dept to establish standard contracts for consumables and frequently required PPEs
Come up with new ways of capturing project data and effectively tracing the profitability
Prepare effective schedule of drivers to ensure transportation of technicians are carried out in timely manner
Coordinate with stores for project mobilization & de-mobilization
Maintain details of leased vehicles and ensure renewal of petrol card etc on timely manner
Monitor optimal usage of leased vehicles
Prepare and submit the departmental operational KPI monthly report to the operations manager
Ensure all necessary documentations are carried out as per the company policy/customer requirement
Assist in the yearly performance management system
Manage the development of direct reports and monitor their individual performance
Experience
Minimum 5 years of experience in managing administration tasks
Effectively managed a team size of 2 to 3
Prior experience in handling customer
High proficient in using excel
Edarabia
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